We deliver all over Saudi Arabia for Free

Please read the policies below.

For more information, contact us at Support@O-100.com

Delivery within Riyadh

Orders placed before 11:00 AM will be delivered the same day.

Orders placed after 11:00 AM will be delivered the next day.

Delivery does not include Fridays and public holidays, as orders are shipped on the next business day.

Delivery outside Riyadh

Orders placed before 11:00 AM will be delivered within 3 business days.

Orders placed after 11:00 AM will be delivered within 4 business days.

Delivery does not include Fridays and public holidays, as orders are shipped on the next business day.

Delivery location:

Orders placed by customers will be shipped to the delivery address provided by the customer. O100° cannot be held responsible for orders that cannot be delivered due to errors in delivery information. The company offers delivery services throughout the Kingdom of Saudi Arabia.

Delivery time:

O100 ensures that the customer is notified when their order will be shipped.

In addition, to track a purchase order, the customer can log in to their account, go to "My Account", and then click on the "Orders" section.

Customers should be aware that there is no delivery tracking service for the 24 hours following the purchase order, as the distribution platform initially processes the order. After this time, the customer can track their package delivery directly on the carrier's website selected at the time of ordering.

Returns, Exchanges and Refunds

Returns:

Customers can return incorrect, defective or damaged items up to 7 days from the order delivery date.

For a return/exchange to be approved, all items (including promotional gift items accompanying the purchase order) must be returned within 7 days of receiving the order and must meet the following terms and conditions:

• • • Items must be unaltered, unused, and in original condition and packaging without removing the original cellophane wrapping (or as received).
    • Items must be in their original packaging/carton/case with all brand and product tags/tags/instructions still attached. Gift cards, if provided, must also be returned.
    • Returns must be accompanied by confirmation of the original purchase order.
    • Damaged returns will not be accepted.
    • We cannot accept any exchange or refund of unsealed or used products.

Our team will review and verify the validity of each refund or exchange request. If the return or exchange does not comply with these terms and conditions, it will not be accepted and will be returned to the customer.

Non-returnable items:

Beauty products, perfumes, candles, cosmetics, hair care products, and body care products are non-returnable.

Items purchased on Sale or Promotion can neither be exchanged nor refunded.

Return Process

If a customer receives an incorrect item or a defective/damaged product, they have the right to return the items within 15 days. To do so, customers should contact O100 Customer Support at Support@O-100.com.

For purchase orders from outside Riyadh, a shipping label will be sent to the customer's email address.

For purchase orders within Riyadh, O100° drivers will arrange for item pickup.

Incorrect, defective/damaged products can be returned or exchanged at O100 stores.

Policies for returning damaged goods and orders that were not fulfilled correctly:

If the customer receives a defective/damaged item or the wrong item, it must be returned in the same condition within 15 days of receipt in order to complete the full refund process.

Where applicable, returns will include the original order delivery charge, fees, taxes, and any applicable charges. Alternatives may be available subject to stock.

Refund of purchase amounts:

Refunds are only processed after the return process has been completed and the returned item(s) have been approved. Upon approval, O100 will issue the full value of the undamaged items duly returned (excluding original delivery charges and fees, where applicable).

Refunds are processed within 3–5 business days, depending on the payment method used. Customers should be aware that this may take longer if the return requires additional inspection.

Regarding initial delivery costs:

If all products are returned, O100 will also refund the delivery costs associated with shipping the order.

If only part of an order is returned, the initial fixed shipping costs will not be refunded.

The refund will be processed in the following ways:

• • Return credit card payments to the card used for the purchase.
  • Return cash on delivery payments as a credit balance to stores (on the website).
  • Return loyalty points as credit to stores.

If you choose to pay with multiple payment methods, the merchant credit balance will be given priority and fully refunded before the remaining payment is returned through the other payment method used. The refund will be processed in the following order: (1) the merchant credit balance will be returned to your account in full, (2) the remaining amount will be returned through the other payment method.

For more information, please contact us at Support@O-100.com.