privacy policy
This Privacy and Cookies Policy applies to information collected and processed through the website http://www.o-100.com/ and the customer service channels on the website. We value your privacy and therefore would like to inform you of the manner in which your data is collected, used, shared and stored. This website is owned and operated by Nawala Trading Establishment, commercially known as O100 in the Kingdom of Saudi Arabia. Nawala Establishment is incorporated under the laws of the Kingdom of Saudi Arabia, and holds commercial license number 1010353825 and its registered office is at Al Aqaria Plaza, Al Olaya, Riyadh, Kingdom of Saudi Arabia.
By visiting the Website or providing information through the Customer Service Channels associated with it, you agree to the practices described in this Privacy and Cookies Policy and the Website Terms and Conditions. Please note that our Privacy and Cookies Policy is updated from time to time and you are required to comply with the most recent update of the Policy posted on our Website. You should therefore review our Privacy and Cookies Policy frequently for the most current versions.
We (and our authorized service providers) collect information that you provide through this website, any of our other websites or any of our website customer service channels, including, but not limited to, by phone, email, in-person shopping visits or through our live chat feature (where available). We and our authorized service providers also collect information when you visit this website, any of our other websites or from third parties authorized to share your information with us. We or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include:
Please note that all your payment card details will be used only for the purpose of completing transactions and will not be stored, sold or rented by us. Full details of your payment cards are not available to our employees. All card transactions are handled by trusted, authorized and legally authorized partners who are responsible for ensuring that payment data is kept secure during the payment process.
By submitting information about third parties to us, you confirm that you have obtained their prior consent.
Our website uses first party cookies (very small files that are sent to your computer or other device used to access the website) and other similar technologies that we may access when you visit our website in the future. We may also use third party cookies.
There are five types of cookies:
Website Functionality Cookies
These types of cookies enable you to browse the website and use features we provide such as shopping baskets.
Website Analytical Cookies
We use this type of cookie to measure and analyse how our customers use the website. This allows us to continually improve our website and your shopping experience.
Customer preference cookies
When you browse the Internet or shop online, the website will remember your preferences (e.g. username, language or location). This makes your browsing experience simpler, easier and more private.
Targeting and Advertising Cookies
This type of cookie is used to display advertisements that are relevant to you. Furthermore, this type of cookie determines the number of times you see an advertisement and helps us measure the effectiveness of our advertising campaigns. To provide you with a personalized shopping experience, we use advanced cookie-free technologies for a secure and private shopping experience.
We may work with third party companies that we authorize to place third party cookies, web beacons or similar information storage technologies on the Website. These service providers help us provide you with a better, faster and more secure experience. These service providers may use these technologies in the ways described above and may also help us and you avoid fraud.
By using the Website, you agree that we and they may place and access these types of cookies on your devices each time you visit this Website or any of our other Websites.
If you wish to delete any cookies, please go to the help and support section of your Internet browser for information on how to locate the file or directory that stores cookies.
Please note that if you delete our cookies or disable feature cookies, you may not be able to access certain areas or features of our website.
We (and/or the entities or companies listed in the “Who We Share Information With” section below) may use your information for the following purposes:
We may provide a live chat feature on the Site to answer your questions. Once this feature is available, we may record and store all conversations. Transcripts of these conversations are used for customer service purposes only.
We may share your information with any of the following:
If you have any questions regarding this Privacy and Cookies Policy, you can contact us in any of the following ways: by calling us on the toll-free numbers in Saudi Arabia 920016288, or by email: [email protected] .
When you first register with us on the Site, you will be able to choose whether or not to receive marketing communications from us or from carefully selected third parties we work with. You will be given the opportunity to unsubscribe each time you receive marketing communications or a newsletter from us (which may be sent by email, SMS, push notifications, telephone or direct mail). Additionally, you can change your marketing preferences at any time by contacting us as set out above.
You may also request that any incorrect information displayed in your account on the Website be corrected by contacting us. In certain cases, you may amend certain information online.
The information you provide to us through the Website is stored on secure servers. Any payment transactions made through our Website are encrypted using Secure Socket Layer technology. You are responsible for maintaining the confidentiality of any passwords or Website access codes, whether issued to you or chosen by you.
We take several steps to protect the integrity of our information technology infrastructure, including implementing authentication, monitoring, auditing and encryption technologies. We also incorporate certain security measures into the design, implementation and daily operations of the Website as part of our ongoing commitment to secure electronic content and the electronic transmission of information. Despite these efforts, the transmission of information over the Internet is generally not completely secure, and you bear sole responsibility for any transmission of data through our Website.
Your data may be transferred to or stored in or outside the United Arab Emirates. By submitting your data to us and using our website, you acknowledge that your data may be sent to countries with different levels of personal data protection laws. We require all third parties to whom any personal data is available to keep it secure and confidential and to use it only for the purposes agreed with us.
This Privacy and Cookies Policy does not apply to third party websites to which the Website may link. We are not responsible for the privacy and cookie practices of those websites and we are not responsible for any information you provide to those websites through our Website. Please read each website’s privacy and cookie policies individually to ensure that they are appropriate for you. If you are a member of the Amber and/or Facebook Program, data collected through Amber and/or Facebook will be subject to the Amber and/or Facebook Program Terms and Conditions (where applicable) except that we may combine your Amber and/or Facebook data with data collected through our Website.
